Frequently Asked Questions
Common questions about Ontario healthcare billing and payments.
Registration & Setup
Q: How do I get my OHIP registration letter?
A: Contact the Ministry of Health at 1-800-262-6524 to request a new letter.
Q: I forgot my OPS BPS login details
A: Visit the OPS BPS website (opens in a new tab) and click "Forgot your ID or password?"
Q: How long does direct deposit setup take?
A: Processing can take up to 30 days after form submission.
Billing & Payments
Q: Why are amounts different on claims vs reports pages?
A: Claims page shows only platform submissions, while reports page shows all OHIP payments.
Q: How long do I have to submit claims?
A: Claims must be submitted within 90 days of the date of service.
Q: What are the statutory holidays for billing?
A: See our Statutory Holidays guide for complete details.
Account Management
Q: How do I designate my billing provider?
A: Follow our Designate Provider guide for step-by-step instructions.
Q: Can I have multiple designees?
A: Yes, you can have several designees without affecting existing arrangements.
Q: How do I update my account settings?
A: Most settings can be modified through your account dashboard.
Troubleshooting
Q: My claims are being rejected
A: Review error codes and submit RAIs within 7 months of rejection.
Q: I'm not receiving payments
A: Check your direct deposit setup and contact OHIP for status updates.
Q: How do I contact OHIP directly?
A: Call 1-800-262-6524 for OHIP-related questions.